1 Information We Collect
When you create an account on sona10, we collect your name, date of birth, mobile number, and email address. This information is needed to verify your identity and keep your account secure. Government-issued ID details may also be requested for age verification in compliance with Bangladesh regulations.
When you use our platform, your device type, operating system, browser version, and IP address are collected automatically. This technical information is used to improve platform performance and ensure cybersecurity. For mobile app users, app version and session data are also collected.
We take extra care when handling payment information. Mobile banking numbers (bKash, Nagad, Rocket) or bank details used for BDT deposits and withdrawals are stored securely. Full card numbers and PIN codes are never stored on our servers — only transaction reference details are kept.
- Account Details: name, mobile number, email, date of birth
- Device Info: IP address, browser, operating system
- Payment Reference: mobile banking number, transaction ID
- Usage Data: login times, pages visited, betting history
- Cookies & Session Data: Saving Preferences & Authentication
2 Purpose of Data Use
Sona10 uses collected data only for specific, legitimate purposes. It is used to create and manage your account, as well as to analyze platform security and prevent unauthorized access.
We use your betting and gaming activity to personalize your experience — including relevant offers, promotions, and sports event recommendations. We never sell your data to advertisers.
Data is also retained to meet legal obligations. Transaction records must be kept for specified periods as required by Bangladesh's financial regulatory authorities. Collected data also plays a key role in fraud prevention and responsible gaming policy enforcement, as well as in improving customer support and resolving technical issues quickly.
- Account Management & Identity Verification
- Secure Payment Processing & Fraud Prevention
- Delivering Personalized Promotions & Offers
- Compliance with Legal & Regulatory Obligations
- Platform Improvement & Enhanced User Experience
3 Cookies & Tracking Technologies
Sona10 uses cookies on its website and mobile platform. Cookies are small text files stored in your browser or device. They keep you logged in, remember your language preferences, and ensure the site functions properly.
We use three main types of cookies. Essential cookies keep the site running properly and maintain secure sessions. Functional cookies remember your preferences and settings. Analytics cookies help us understand site traffic and usage patterns.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features on sona10. We do not use tracking cookies for third-party ad networks. A cookie consent notice is shown on your first visit, where you can set your preferences.
4 Data Retention & Security
Keeping your data secure is sona10's top priority. We use industry-standard SSL/TLS encryption to fully protect data in transit. Sensitive data stored on our servers is also encrypted to prevent unauthorized access.
Our data centers undergo regular security audits. Access controls ensure that only authorized personnel can access specific data. Automated monitoring systems operate around the clock to detect any suspicious activity.
How long we retain your data depends on the type of information and applicable legal requirements. Even after an account is closed, transaction records must be kept for a set period in accordance with Bangladesh's financial regulations. Once the required retention period ends, data is securely deleted. In the event of a data breach, we will promptly notify affected users and take all necessary steps to address the situation.
5 Sharing Information with Third Parties
Sona10 never sells your personal data to advertisers or third parties. However, limited data sharing may be necessary in certain situations. Relevant information is exchanged with mobile banking providers (such as bKash and Nagad) or banks for payment processing purposes.
We are legally required to provide data in response to valid requests from law enforcement or regulatory authorities. Only the specific data requested and necessary will be disclosed. Anonymized data may be shared in a limited scope with industry partners for fraud prevention and cybersecurity purposes.
Technology service providers on our platform — such as cloud hosting and customer support software — operate under their own privacy policies. All third-party agreements include data protection terms. Users will be notified in advance of any acquisition or business restructuring.
6 Your Rights & Contact
Every sona10 user has specific rights over their personal data. You can view and update the information in your account at any time. You also have the right to request correction of any inaccurate or irrelevant information.
If you request to close your account, we will initiate the data deletion process subject to applicable legal obligations. Under your right to data portability, you may request a copy of your data. You also have the right to object to data processing in certain circumstances.
If this Privacy Policy is updated, you will be notified in advance via your registered mobile number or email. The effective date of the revised policy will be displayed at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Contact us for any privacy-related questions, complaints, or requests. Our data protection team typically responds within 7 business days. Contact: support@sona10.bet
- Access & Correction: View & update your information
- Deletion Request: Delete account and data within legal limits
- Data copy: Request a portable copy of your data
- Object to processing: Withdraw consent for specific uses
- Complaints: Email us at support@sona10.bet
Play Safe, Stay Worry-Free
Sona10 is one of Bangladesh's most trusted online betting platforms. Every piece of your data is encrypted and secure. Join today and enjoy a safe experience.